Introduction

At GlamGem by LakshMan (“we”, “us”, or “our”), we operate our business through our website glamgem.in. Your privacy is important to us, and we are dedicated to taking appropriate measures to safeguard your information and fulfill our privacy obligations.

This Privacy Policy (“Policy”) explains how we collect your information during various interactions on our Platform, as well as how we use that information.

Please be aware that this Privacy Policy may be updated occasionally to reflect changes in our data processing practices or applicable laws. We recommend that you read this Policy carefully and check back regularly for any updates.

By using the services provided on our Platform, you consent to the collection, use, sharing, and storage of your information as described in this Privacy Policy.

Collection of Information

We gather the information you provide during registration (if applicable) along with insights we gain from your usage of our services and your visits to the Platform.

When you engage in transactions on the Platform, we may collect the following personally identifiable information:

• Your first and last name
• Email address
• Contact information, including mobile phone numbers
• PIN/ZIP code
• Demographic details (such as age, gender, date of birth, anniversary date, spouse’s birthday, and address)
• Feedback regarding our services, products, features, and more on our Platform

Additionally, as you access and use our services, we may collect certain data, including:

• Device information
• Domain server details
• Location information
• IP address
• Type of web browser in use
• Network carrier

We may also track:

• The pages you visit or access
• Links you click on our Platform
• Frequency of page visits
• Items you view, add to your cart, or wish list

If you make a purchase, we collect sensitive personal data related to that transaction, including payment information such as credit or debit card numbers, account details, and other relevant billing, shipping, and contact information.

We may also collect additional details related to your participation in our schemes, promotions, or contests, as well as any feedback you provide or information submitted through profile forms. Furthermore, we may monitor customer traffic patterns and Platform usage to enhance the services we offer.

Use of Information

We utilize personal information to deliver products and services on the Platform and for general business operations. Collecting your email allows us to enhance your shopping experience. Additionally, we use your personal and contact information to send you:

• Registration confirmations
• Special offers and recommendations (tailored based on your past orders, browsing history, and interests)
• Updates on service policies or terms of use
• Event-related communications, including order details, renewal reminders, invitations, etc.
• Support for troubleshooting
• Payment reminders for amounts due
• Insights into your interest in our products and services
• Information about online and offline promotions to personalize your experience

To continuously enhance our product and service offerings, we analyze demographic information and user activity on the Platform. We also identify and utilize your IP address to help diagnose server issues and manage the Platform effectively.

All personal data and information collected by us are used solely for the purposes outlined in this Privacy Policy.

Cookies and Similar Technologies

We may utilize cookies and similar technologies to deliver, secure, and enhance our products and services. This includes personalizing content, displaying and measuring advertisements, understanding user behavior, and ensuring a safer experience.

You can delete or disable cookies through your browser or device settings. However, please note that doing so may impact your ability to use the Platform or our services effectively.

Disclosure of Personal Information

We will not disclose your personal information to third parties that offer services on our behalf or in relation to our Platform offerings. This includes services such as website hosting, email communications, marketing, order fulfillment, transaction processing, data analytics, customer support, and conducting research and satisfaction surveys.

Your Consent

By using our Platform and/or providing your information, you agree to the collection, sharing, storage, and use of the information you provide in accordance with this Privacy Policy. This includes, but is not limited to, your consent for the sharing of your information as outlined in the Privacy Policy.

Your Rights

You have the right to access and amend the personal information we collect. You can also choose to restrict or object to any further processing of your personal information at any time. If you believe that any information we hold about you is inaccurate or incomplete, please contact us at support@reliefeayurvedaofficial.in, and we will promptly correct any inaccuracies in our records.

For any uses of your personal information described in this Privacy Policy that require your consent, you may withdraw that consent by contacting us at the same email address. Please be aware that if you decide not to provide certain information or withdraw consent for the processing of information you previously shared, we may reserve the right to limit or deny access to the Platform and the services we offer that rely on such information.

Grievance Officer

GlamGem has designated a Grievance Officer to address any complaints or concerns regarding the processing of personal data. You can reach the Grievance Officer at support@reliefeayurvedaofficial.in for any issues you may have.